Shipping policy
Shipping Policy
Thank you for shopping with Brushora. We are committed to providing clear and straightforward shipping information for customers around the world.
1. Free Worldwide Shipping
Brushora provides free worldwide shipping for eligible orders placed through brushora.shop.
There is no standard shipping charge for eligible destinations.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates and may vary depending on destination, carrier operations, local customs procedures, weather conditions, peak shopping periods or events outside our reasonable control.
3. Order Confirmation
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order information carefully, including:
- Customer name;
- Product selection;
- Shipping address;
- Email address; and
- Telephone number where applicable.
Contact us as soon as possible if any information is incorrect.
4. Shipment Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
Please allow reasonable time for carrier tracking systems to update after shipment information is generated.
5. Multiple Packages
In certain cases, an order containing multiple products may arrive in more than one package.
Separate parcels may have different tracking information and may arrive on different days.
6. International Orders
We ship to customers worldwide where delivery is legally and logistically available.
International shipments may occasionally be reviewed or processed by local customs authorities.
Although shipping itself is free, customers may be responsible for any customs duties, import taxes, brokerage charges or similar government fees imposed by the destination country unless such charges are specifically shown as included during checkout.
7. Delivery Delays
Although we aim for delivery within 7–10 days, circumstances outside our reasonable control may occasionally delay a shipment.
Examples include:
- Severe weather;
- Carrier disruptions;
- Customs inspections;
- Transportation delays;
- Incorrect delivery information;
- High seasonal shipping volumes; or
- Local delivery restrictions.
If your shipment is significantly delayed, contact us at support@brushora.shop.
8. Incorrect or Incomplete Address
Customers are responsible for submitting a complete and accurate shipping address.
If you discover an error, contact us immediately. We will attempt to update the address if the order has not already entered fulfillment, but we cannot guarantee changes after processing begins.
9. Lost Packages
If tracking indicates that a package may be lost, contact our customer service team.
We may ask you to confirm your address or provide additional information to assist with an investigation.
If a package is confirmed lost, we will provide an appropriate resolution consistent with our policies and applicable consumer laws.
10. Packages Marked Delivered
If your tracking information shows that an order has been delivered but you cannot locate it:
- Check the delivery location around your property;
- Ask members of your household;
- Check with neighbors or building staff where appropriate;
- Review carrier tracking information; and
- Contact us if the package remains missing.
We will assist you with the next reasonable steps.
11. Damaged Packages
If your order arrives damaged, please contact us and provide your order number along with photographs showing the damage where possible.
We will review your case and provide an appropriate solution.
12. Contact Us
For shipping questions:
Brushora
173 Rue du Campagnol
Terrebonne, QC J6V 0E7
Canada
Email: support@brushora.shop
Phone: (647) 206-9035
Website: brushora.shop