Refund policy
Return & Refund Policy
At Brushora, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, eligible items may be returned within 30 days in accordance with the policy below.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be:
- In the same condition in which it was received;
- Unused or only inspected as reasonably necessary;
- Complete with any included accessories or components;
- Returned with its original packaging where reasonably possible; and
- Accompanied by proof of purchase or the relevant order information.
Please contact us before returning any product.
2. Free Returns
Brushora offers free eligible returns within the 30-day return period.
Before shipping an item back, contact us at:
Our customer support team will provide instructions regarding the return process. Products returned without first contacting us may experience delays in processing.
3. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incomplete or different from what you ordered, contact us as soon as possible.
Please provide:
- Your order number;
- A brief description of the issue; and
- Photographs of the product and packaging when reasonably required.
After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement, return or refund.
4. Refunds
Once an eligible returned item has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Although Brushora processes approved refunds promptly, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
5. Order Cancellations
If you wish to cancel an order, contact us as quickly as possible at support@brushora.shop.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has already been dispatched, cancellation may no longer be possible. In that situation, you may request a return after receiving your order, subject to this Return & Refund Policy.
6. Exchanges
If you would prefer another eligible product, please contact our support team. Depending on availability and the circumstances of the request, we may arrange an exchange or advise you to return the original item and place a new order.
7. Non-Returnable Items
For hygiene, safety or legal reasons, certain products may not be eligible for return once used, opened or altered where applicable.
Any legally required consumer rights remain unaffected.
If you are unsure whether your item is eligible, contact us before returning it.
8. Refunds for Lost Packages
If your shipment appears to be lost, contact us so we can review the tracking information and investigate the shipment.
Where a shipment is confirmed as lost and the customer provided accurate delivery information, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.
9. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, contact us immediately. We cannot guarantee that an address can be changed after an order has entered fulfillment.
10. Consumer Rights
Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable laws.
Contact Us About a Return
Brushora
173 Rue du Campagnol
Terrebonne, QC J6V 0E7
Canada
Email: support@brushora.shop
Phone: (647) 206-9035
Website: brushora.shop