Return & Refund Policy

Effective date: July 20, 2026

At Brushora, customer satisfaction is important to us. We offer free returns and refunds for eligible products requested within 30 days of delivery.

By purchasing from brushora.shop, you agree to the terms described in this Return & Refund Policy.

1.1 Return Period

Customers may request a return within 30 calendar days from the date the order is confirmed as delivered.

Return requests submitted after the 30-day period may not be accepted unless required by applicable consumer protection law.

1.2 Return Eligibility

To qualify for a return, the product should:

• Be returned in its original condition.
• Be unused or only inspected to the extent reasonably necessary.
• Be clean, undamaged and free from hair, cosmetic residue or other signs of use.
• Include the original packaging, accessories and components, when available.
• Be accompanied by valid proof of purchase from brushora.shop.

Because our products are personal hair-care accessories, products that have been extensively used or returned in an unhygienic condition may not qualify for a refund.

This hygiene condition does not limit your rights when a product is defective, damaged, incorrectly described or otherwise covered by applicable consumer law.

1.3 Starting a Return

Before returning an item, contact us at:

support@brushora.shop

Please include:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs when the product is damaged, defective or incorrect.

Our customer support team will review your request and provide return authorization and instructions. Products returned without prior authorization may be delayed, refused or sent back to the customer.

Do not send returns directly to our business address unless our support team specifically instructs you to do so.

1.4 Free Return Shipping

Brushora provides free standard return shipping for approved returns submitted within the eligible 30-day return period.

We will provide return instructions or an approved return label where available. Customers must follow the provided instructions and use the authorized shipping method.

Brushora may not reimburse unauthorized express shipping, premium delivery services or return costs arranged independently without prior approval.

1.5 Damaged, Defective or Incorrect Products

Please inspect your order shortly after delivery.

Contact us promptly if your product:

• Arrives damaged.
• Contains a manufacturing defect.
• Is different from the product ordered.
• Is missing an essential component.
• Is otherwise unusable upon arrival.

We may request photographs or other reasonable information to confirm the issue. After reviewing the claim, we may offer a replacement, refund or another appropriate solution.

1.6 Refund Processing

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank, card issuer or payment provider, it may take additional time for the refund to appear in your account.

Original standard shipping is free and therefore has no refundable shipping value.

Brushora is not responsible for delays caused by financial institutions or third-party payment providers after a refund has been issued.

1.7 Exchanges

We do not guarantee direct product exchanges. The most efficient option may be to return the original product for a refund and place a new order for the preferred item.

If you received an incorrect or defective product, contact our support team before placing another order.

1.8 Order Cancellations

Orders may be cancelled only before they enter processing or shipment preparation.

Contact support@brushora.shop as soon as possible with your order number. We cannot guarantee cancellation after an order has been confirmed, processed or dispatched.

If cancellation is no longer possible, you may request a return after receiving the order.

1.9 Returned Orders and Delivery Refusal

Orders returned because of an incomplete address, refused delivery, failed delivery attempts or failure to collect the parcel may require additional review.

A refund may be issued after the parcel is returned and inspected. Additional costs resulting from incorrect information supplied by the customer may be deducted where permitted by law.

1.10 Consumer Rights

This policy does not exclude, restrict or replace any mandatory rights available under applicable consumer protection law.

1.11 Return Contact

Email: support@brushora.shop
Phone: (647) 206-9035
Address: 173 Rue du Campagnol, Terrebonne, QC J6V 0E7, Canada